Refund policy
Returns & Refunds
Every We Pure order comes with a 90-day risk-free trial. You've got 90 days from the day your order arrives to make sure you're happy. If they're not right for you, send them back and I'll refund you.
Engraved pairs
Engraved pairs are covered too. Because they're made just for you, I'd only ask that you send them back if they're genuinely not right. Please double check your spelling at checkout, since engraving can't be undone.
Always brand new
Returned earbuds are never resold. Every pair that goes out is new and unused.
How returns work
- Email steve@wepure.com.au with your order number
- We'll send you a prepaid return label
- Post your earbuds back in the original packaging
- Refund goes through as soon as they arrive
What you should know
- You have 90 days from the date you receive your order to return them
- Return shipping is on us, you won't pay a cent to send them back
- Original packaging makes the return easier and protects the product in transit
- Refunds go back to the original payment method you used at checkout
- Refunds usually show up in your account within 3 to 5 business days, depending on your bank or card provider
- Faults after 90 days are covered by the 12 month warranty
- None of this affects your rights under Australian Consumer Law
Need help?
Questions about a return or refund? Email steve@wepure.com.au