Warranty & Repairs
Warranty & Repairs
At We Pure, we stand behind the gear we make. Every product is built tough and designed to last. If something goes wrong, we've got you covered.
Warranty coverage
- All We Pure products come with a 12-month warranty from the date of purchase
- Covers defects in materials or workmanship, not normal wear and tear
- Applies to PureBuds Pro and all We Pure accessories
How to make a warranty claim
- Email steve@wepure.com.au with your order number and a brief description of the issue
- We'll walk you through simple troubleshooting if it looks like a quick fix
- If needed, we'll send return instructions so we can inspect the product
- Once approved, we'll repair, replace, or refund your item at no cost to you
Repairs outside warranty
If your earbuds are outside the 12-month warranty period, get in touch anyway. We'll always do our best to help with advice, low-cost repairs, or replacement options.
What is not covered
- Normal wear and tear from daily use
- Damage caused by accidents, misuse, or unauthorised modifications
- Loss or theft
Need help?
Got a warranty question or repair request? Email steve@wepure.com.au. We aim to respond within 24 hours.