FAQ page
About We Pure
Is We Pure Australian-owned? Yes, We Pure is 100% Australian-owned. Founded and run from Toowoomba, Queensland by Steve, a working cabinet maker who got sick of cheap disposable earbuds dying at work, and three premium-brand sets that didn't last either. Every order ships from Toowoomba.
Our products and materials
What are PureBuds Pro made of? PureBuds Pro have a real bamboo shell paired with wheat-straw composite plastic components. The bamboo is hand-polished, so every pair has its own grain pattern. The case is also bamboo. Packaging is plastic-free.
Are PureBuds Pro just a generic OEM product with a logo on it? No. We've custom-tuned the sound, redesigned the case with a flat bottom so it actually sits on a workbench, and reworked the playback controls. The shell is real bamboo, not plastic painted to look like wood.
How long does the battery last? Up to 9 hours of playback on a single charge, with extra charges from the case for full days of use.
Are they water or sweat resistant? Yes. PureBuds Pro are IPX4 rated, which means they handle sweat, rain, and splashes. Great for the shed, the gym, or just getting caught in a shower on the walk home.
Do they work with iPhone and Android? Yes. PureBuds Pro use Bluetooth 5.4 and work with iPhone, Android, and any device with Bluetooth connectivity.
Do your products come with a warranty? Yes. Every We Pure product comes with a 12-month warranty covering defects in materials or workmanship.
Orders and shipping
Where do you ship? We ship across Australia and to 28+ countries internationally, including the US, UK, Canada, New Zealand, most of Europe, Singapore, Japan, UAE and Hong Kong. Free standard shipping on Australian orders over $50. For details on costs and delivery times, check our Shipping Policy.
How do I track my order? You'll receive a tracking number by email once your order ships. Click the link to follow your delivery through the carrier's portal.
What payment options do you accept? We accept all major credit cards, PayPal, Shop Pay, and Afterpay for buy now, pay later.
Do you offer buy now, pay later? Yes, we offer Afterpay at checkout. Split your order into four interest-free payments.
Returns and changes
What if I'm not happy with my purchase? We offer a 90-day risk-free trial. If your PureBuds Pro aren't the right fit, email steve@wepure.com.au with your order number and we'll send you a prepaid return label. Return shipping is on us. Check our Returns Policy for the full details.
Can I change my order after placing it? If you need to make a change, get in touch straight away and we'll do our best to help. Once an order has shipped, changes aren't possible.
Get in touch
Need help? Email steve@wepure.com.au. Replies usually come back after work, sometimes during smoko if it's quiet.
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